Canon India has opened a new training centre in Noida to provide technical skill development to its engineers and channel partners. The new centre will empower them with techniques and information which will equip them to handle customer queries and installation with utmost care. This is a first of its kind training facility that has been initiated with an objective of increasing the product knowledge of the engineers.
The training centre houses the best-in-class and technologically advanced printers like DreamLabo 5000, OCE Vario Print 6000, iPR1135 and iPRC 800, iPRC7000VP, TDS 750 , TDS 350 and CW 300. Canon India aims to improve the efficiency of the engineers and the channel partners with the help of this training facility.
Puneet Datta, Director of Professional Printing Products (PPP) group, Canon India said, “Canon believes in providing best customer experience through its various services. With the help of our new training facility, we aim to excel in this endeavour by imparting training to our engineers, sales teams and channel partners. The training will help them to get a better understanding of PPP products and further enhance the customer experience. The facility, which has already trained more than 50 engineers since the time of its inception, acts as a technical backup centre in case of any downtime issue for mission critical customer.”
Workshops and in-house learning sessions are frequently organized in the facility to make the engineers well adept with the products. The engineers will also be given field trainings to identify and rectify problems in the products. Product demonstrations will also be given in the facility to give the customers a better understanding about the products.
The facility, which is almost 4000 sq. feet in size, has two training rooms for the engineers and has one staff seating room as well.