In conversation with team Konica Minolta at the recent PrintPack India – Yoshinori Yuji & Manish Gupta speak about the solutions on show and more.
“The PrintPack India this time is having a great visitor response post demonetization in India,” shared Yoshinori Yuji at Konica Minolta stand of the exhibition. “We have been welcoming all type of visitors – like those looking for new technologies, looking for new products as well as new services!” He looked jubilant. At the recently concluded 13th edition of the show, Konica Minolta showcased Web-to-Print solutions, Device Management, various services like Remote Service Assistance apart from the regular machines’ and equipments showcase. Yoshinori saw a good number of quality targeted visitors at the show. He says, “People are coming in huge numbers throughout the show and most of them are looking for new technologies to expand and/ or upgrade.”
This PrintPack has been different for Konica Minolta because, besides Production Printing Electrophotographic solutions, they were this time more focused towards Industrial Printing. The solutions that targeted this market chiefly included MGI, the much talked about KM1 and those for label printing. “The MGI live demonstrations are complemented by sample and print products’ showcase for different Konica Minolta technologies. Therefore, it’s more about future growth that our demonstration is all about this time,” says Manish Gupta.
They were promoting the workhorse KM1, which was launched at last drupa and is now available for the Indian customers. The KM-1 is a UV inkjet press co-developed by Konica Minolta and KOMORI Corporation. The Press features outstanding image quality comparable to that of a sheet-fed Offset press. It can cover the entire process of creation of a wide range of printed products with its exceptional reproducibility capability of sharp-edged, high density images and characters. With remarkable consistency in colour reproduction quality – density as well as colour tone – even after continuous long-time use, the KM-1 can ensure high print quality at all times. In addition, its ability to print on a wide variety of paper media includes different thickness of thin to packaging paper. It can print, without pre-coating, on rough paper, Japanese paper, and other types of paper that are difficult to print using a conventional press. Paper sizes accommodated are up to 23 x 29.5 inches in size, larger than B2 which enable greater efficiency and versatility in the imposition process. For example, users can lay six pages out on a sheet of paper and print them to make double gatefold brochures or letterhead sheets.
Remote Service Assistance by Konica Minolta is a system that helps them to plan proactively. The machines are thus connected with a centralized server and based on fed parameters the trouble is diagnosed as and when it arises and auto messages, calls and communication etc. are generated accordingly. This is a part of Konica Minolta’s customer service initiatives. “We have also remote back-up assistance in place where customers can call and take advice and help of our team of support engineers remotely. It helps out on service calls as large number of day to day problems can be handled over phone and can thus save valuable time and resources.”
Konica Minolta thus maximizes customer satisfaction and trust by providing products and services of superior value. The Group has articulated its basic approach to accomplishing this in the Konica Minolta Quality Policy, which governs Group companies worldwide. Besides, ensuring safe, reliable products and services is of paramount importance. Accordingly, Konica Minolta has established a unified quality assurance system across the Group, and addresses quality assurance in terms of the entire product lifecycle. Konica Minolta is determined to help create a better world by solving customers’ challenges, and to do this it seeks to build deeper relationships with customers so that it can discover and satisfy both latent needs and apparent requests.
