Minosha continues with Ricoh’s legacy of providing best in class products, solutions, and service to customers.
Minosha India Limited (Formerly Ricoh India Limited) is present in India for over 27 years and operates through a robust pan-India network of 8 offices, 100 + engineers, and over 250 + business partners. What sets Minosha India apart is that it delivers not only a wide array of products and solutions but consistent service levels across the country.
With the Insolvency Resolution Plan for Ricoh India Ltd. having been approved by the Hon. NCLT vide its Order dated 28 November 2019, Minosha India will continue as a “Ricoh Partner”. Commenting on the development, Balaji Rajagopalan, CEO – Core Business, Minosha India, says, “I would like to take this opportunity to thank all our partners and customers who continued to trust us and continuing the relationship. We shall strive to improve Ricoh’s legacy of providing best in class products, solutions, and service to customers.”
While the offerings from Minosha will remain the same as they were from Ricoh India, Balaji adds that all the latest products from Ricoh will be brought to the Indian market on an ongoing basis.
“However, what is more important,” he says “is that we ensured the continued supply of consumables & spares to all our customers with our entire range of products during the past 3 years with Ricoh support.”
Minosha has a long experience in the digital printing space in India. Its team both internally and the partner community will continue to serve the Ricoh brand. “We will continue to make all the offerings as available from the brand with our highly skilled workforce in order to bring in efficient document management environment at our customer place,” asserts Balaji.
Speaking about the management, he says, “The new organization is managed by a new Board assisted by a team of confident and energetic professionals eager to serve our customers. Post the implementation of the Resolution Plan, the New Promoters, a consortium of highly respected and experienced Financial Investors have facilitated our transformation to a well-capitalized and debt-free Minosha India Ltd. Minosha works with its existing robust network pan India.
From Printing & Document Solutions to Cloud services to Communication Systems, Minosha has created offerings that cater to the ever-evolving and diverse needs of customers under a holistic umbrella. “Minosha India believes that business development is compatible and integrated with social sustainability,” emphasizes Balaji.
Minosha’s TGOs offering
Minosha’s TGOS model offering embraces 6 key strategies which are: Consultancy, Paper reduction, Energy efficiency, Green product design, Legislative compliance & Life cycle solutions.
Minosha’s consulting services include auditing and analyzing the customers’ current device usage, energy consumption, and paper use. “Based on this information, we create an optimization scenario that not only reduces the customers’ TCO but also limits their energy use, paper cost, and carbon dioxide (CO2) impact—a significant improvement to our customers’ business processes—which makes our customers leaner and greener,” informs Balaji.
Minosha’s’ Total Green Office Solution (TGOs) helps customers to achieve their targets by visualizing, analyzing, and minimizing their environmental impact by optimizing their office infrastructure and workflows.
The remote device management tool
Remote device management tools are part of Minosha’s portfolio of Software & Device features which help in remotely managing customer devices. The key features are:
- automated supplies and consumables management
- automated service alerts and call registration
- accurate meter counts are sent on-time with automated meter reading
- dashboard and reporting for IT managers and service provider on fleet health and performance
Benefits for customer and Minosha include:
- maximize machine uptime
- improve customer satisfaction
- reduce the need for the technician dispatch
- reduce business resources to save time and cost
The remote management tool proved especially beneficial in the present tough COVID-19 related situation. It helped Minosha to monitor everything remotely from a networked engine. “It enables automatic toner ordering and in event of a breakdown examining the situation and even notifying the service partner. It can improve the efficiencies for the customers’ day to day operations,” explains Balaji.
Minosha – with offices in all metro cities + 14 warehouses +more than 250 + channel partners, 100 + engineers – covers the remotest parts of the country. Enabled by such strong system, it ensured all its customers both in MFP and Production space received excellent service and full access/availability of parts and consumables with the support of principal. It also ensured that no customer face any challenge during the transition period. “The team did a great job and in fact this effort is helping us to retain our customers including repeat business,” declares Balaji.
“We are one of the organizations offering truly the entire range of products from Multi-function to Production. We are planning to launch the new product offerings in Oct to Dec time frame. ” he concludes.