OMET NOVA App, a remote service and remote installation application enables service with maximum effectiveness and timeliness.
OMET’s new NOVA App answers Virtual Access. The new multi-language OMET App is OMET’s innovative remote service and remote installation application. It was developed just before the pandemic and tested with excellent results during the lockdowns of this difficult 2020. Able of instant translation in 64 languages, both voice and chat, the App allows the company’ service to operate with maximum effectiveness and timeliness.
Strongly desired by the Sales Director Marco Calcagni and by the Technical Assistance Manager Antonio Muraca, NOVA represents a new frontier for OMET’s customer assistance. It is managed directly from OMET offices, allowing the OMET technicians to work in the customer’s virtual reality and to guide the local staff over the needed operations with the utmost precision for solving the problem. “What distinguishes this App from the others is the instant translation and the ease of customer interaction. Thanks to NOVA, over the recent months we have been able to solve customers’ requests in all continents without the physical presence of our technicians. We managed to carry out maintenance and complete replacement of machine parts, virtually guiding the staff on site,” explains Antonio Muraca, OMET Assistance Manager. “We already had the opportunity to successfully test the App during the lockdown and we think NOVA will be the protagonist in the future also for remote installations carried out by local collaborators.”
To use the new App, a first download registration must be made, to allow OMET to immediately recognize who is calling and identify the customer and its machines. Then, the company’s technician will be able to operate and guide local staff with safety using various tools, recognizing the context, including potential dangers (eg hot parts) and machine operating mechanisms.
The NOVA app is available from online stores (both Android and iOS). Starting from 2021 it will be included in sales contracts. It is suitable for any OMET machine. To use it, all a user needs is a smartphone or a tablet.
“The NOVA App is already active globally and represents a revolution for the world of assistance. With the pandemic underway, it becomes the key to manage any type of remote technical intervention, from installation to fault repair, without any delay or loss of effectiveness. However, OMET does not consider it a simple goal, but the first step towards an even more ambitious goal: 24h assistance,” comments Marco Calcagni.
