Also merges two entities to create Rich Printers Pvt. Ltd. to create a unified and synergistic organization.
Rich Group announced the merger of its two entities some time ago to create a merged new entity. The organization merged Rich Prints Pvt. Ltd. & Rich Offset India Pvt. Ltd. into Rich Printers Private Limited.
The merger is a result of a long-term vision and strategic planning by the founders and directors of the companies, Mr. Nayan Shah and Mr. Tushar Shah. After a journey of two and a half decades emanating from humble beginnings in a small shed at Dadar, Mumbai, Rich group today has become a multi-locational player offering offset printed paperboard/ plastic packaging material offering its packaging solutions basically for folded cartons to diverse industrial segments like Pharmaceuticals, IMFL, FMCG, Agrochemicals, food and the like. They have been investing in the latest technology and innovation to meet the changing needs and expectations of their customers.
Apart from the merger that aims to create a unified and synergistic organization, they have also launched a Chatbot Service for its clients. With the merger, they would be offering a wider range of products and services, leverage economies of scale, enhance operational efficiency, and increase customer satisfaction. The Chatbot Service – RichConnect is a first of its kind service for all its clients. It is a revolutionary innovation that aims to improve the information system between the organization and the client. The launch event on 26th August was attended by Rich Printers’ all major clients as well as many experts from the industry.
The smart and interactive Chatbot Service allows the clients to get instant updates on their order status, delivery details, invoice information, and other queries. The service is accessible through WhatsApp and is powered by AI, which enables it to understand and respond to the clients’ requests in a human-like manner.
The company says that the service has been designed to reduce the follow up time to a large extent, which means that the clients can get their answers within minutes, instead of waiting for hours or days. This saves a lot of time and effort for both the clients and employees of Rich Printers. The Chatbot Service will also enhance the accuracy and reliability of the information provided, as it eliminates the possibility of human errors or delays.
The company believes that their chatbot initiation will set a new benchmark for customer service in the industry and will give them a competitive edge.
